‘Supercommunicators’ are made, not born

Most of us are hired because of our “hard” skills. But the more senior we get, the more important soft skills become; none more so than how we communicate with people. Isabel Berwick speaks to Charles Duhigg about how the world’s best communicators (or “super communicators”) listen, experiment and ask questions to get into sync with people. Later, Isabel speaks to Ruth Girardet, an executive coach and moderator at the Aspen Institute, for some practical tips on how to listen to employees – and when to stop.

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The quiet art of being a good listener

How to communicate better at work

Presented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi and Breen Turner. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio.

Read a transcript of this episode on FT.com

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