Explore the art of effective communication and the rise of 'Super Communicators'. Learn how listening, experimentation, and asking questions play a key role in syncing with people. Gain practical tips on enhancing communication skills at work and the importance of balancing speaking up with active listening in corporate environments. Discover how senior leaders can use communication strategies for workplace success.
Soft skills become crucial as we advance in our careers to communicate effectively.
Experiment with conversation styles and active listening techniques to enhance connection and understanding.
Deep dives
Developing Communication Skills
Becoming a better communicator is crucial in all professions as we advance in our careers. Super communicators, as described by Charles Duhigg, are able to connect with others regardless of differences and understand how to communicate effectively. Communication skills can be learned and are not exclusively innate, leading to better relationships and success at work.
Matching Conversations and Experimentation
Different conversations require matching types of engagement to ensure effective communication. Charles emphasizes the importance of experimenting with conversation styles to adapt to the situation, such as interrupting or using humor. Understanding and adjusting to varying conversations can enhance connection and lead to more meaningful interactions.
Active Listening and Connection
Active listening plays a crucial role in effective communication, promoting understanding and connection. Techniques like looping for understanding and asking deep questions aid in showing genuine interest and empathy. By valuing openness and creating a space for understanding others, relationships can strengthen, trust can grow, and conflicts can be navigated more effectively.
Most of us are hired because of our “hard” skills. But the more senior we get, the more important soft skills become; none more so than how we communicate with people. Isabel Berwick speaks to Charles Duhigg about how the world’s best communicators (or “super communicators”) listen, experiment and ask questions to get into sync with people. Later, Isabel speaks to Ruth Girardet, an executive coach and moderator at the Aspen Institute, for some practical tips on how to listen to employees – and when to stop.
Presented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi and Breen Turner. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio.