268. From mailroom to COO: Verizon’s Krista Bourne on building a career and staying close to consumers

When Krista Bourne started in the mailroom at Verizon twenty years ago, she didn’t imagine that she would someday be in the C-suite. Today, as COO of Verizon Consumer Group, she joins the episode to talk about how she’s navigated her incredible career journey, what it takes to build effective teams and the future of retail.

 

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