Omni Talk Retail Sam’s Club’s Scan & Go Hits Nearly 40% Adoption and Why Agentic Shopping Is the Next Frontier | NRF 2026
In this Omni Talk Retail episode, recorded live from NRF 2026 at Vusion’s booth, Todd Garner, Chief Product Officer at Sam’s Club, joins Anne Mezzenga and Chris Walton to share how Scan & Go has become a defining pillar of the Sam’s Club member experience and what’s coming next as agentic AI reshapes shopping.
With Scan & Go now approaching 40% member adoption and nearing its 10-year anniversary, Sam’s Club is using its limited SKU, membership-based model to reduce friction, shorten the distance between intent and purchase, and unlock new personalized, agent-driven experiences. Todd explains why mobile-first shopping, curated assortments, and AI-powered insights give Sam’s Club a unique advantage and how all of it ladders back to engagement, renewal, and loyalty.
Key Topics covered:
- Scan & Go nearing 40% adoption and what’s driving member usage
- Why membership engagement and renewal matter more than individual feature metrics
- How Scan & Go fits into a broader frictionless shopping ecosystem
- Why limited SKUs make agentic shopping more powerful, not less
- Using mobile-first experiences to shorten intent-to-purchase
- The role of AI in merchandising, discovery, and personalized insights
- How Sam’s Club thinks about product, associate tools, and member experience together
- What Todd is most excited to deliver next as Scan & Go approaches its 10-year milestone
Stay tuned to Omni Talk Retail for continued coverage from NRF 2026, and stop by Vusion booth #4921 to say hello.
#NRF2026 #SamsClub #ScanAndGo #RetailAI #AgenticAI #MembershipRetail #RetailTechnology #OmniTalk #RetailInnovation
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