Build a Better Agency Podcast Episode 531 Reducing Agency Chaos with Amber De La Garza
Dec 7, 2025
Amber De La Garza, a seasoned business coach and productivity expert, discusses how agency owners often unintentionally create chaos. She emphasizes the need for leaders to adopt self-leadership and model effective systems before expecting team compliance. Amber offers insightful strategies, like asking 'How am I responsible?' to identify root causes of dysfunction. The conversation also highlights the importance of empowering teams rather than solving every problem solo, and the necessity of carving out focused time for strategic planning.
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Leaders Create The Culture They Demand
- Agency owners often create chaos by failing to follow their own rules and habits, which ripples through the team.
- Consistent leader behavior sets the culture and determines whether changes stick.
Ask “How Am I Responsible?”
- Ask and answer honestly: “How am I responsible for this?” and then take action on that answer.
- Trace recurring fires to root causes like systems, leadership, or miscommunication and fix one at a time.
Follow Your Own Systems First
- Follow the systems you expect your team to follow; mixed messages destroy compliance and trust.
- Accurate time tracking by owners is vital for profitable decisions and reliable P&L analysis.