How to Market Your Multi-Location Clinic with Trilogy PT & Medically Oriented Gym
Sep 11, 2023
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Learn marketing strategies for multi-location clinics from Sara Sam, Clinic leader from Trilogy PT. Topics include growth metrics, tracking key metrics, and generating revenue from cash-pay memberships. Explore the success of Trilogy PT's 6-location practice and the importance of tailored care plans for patient needs.
Clear roles within a multi-location clinic team are essential for growth, with non-clinician COO handling business strategies and clinician VP overseeing clinical operations.
Offer varied gym membership tiers and focus on holistic care plans to cater to diverse clientele, integrating physical therapy and gym services for patient well-being.
Deep dives
Marketing Strategies for Multi-Location Clinics
When marketing for multi-location clinics, strategic approaches are crucial to growth. Trilogy PT, with six locations in Buffalo Niagara, emphasizes the need for clear roles within the team. They allocate responsibilities between non-clinician COO Sarah, who manages marketing and business strategies, and clinician Matt, who oversees clinical operations.
Evolution and Growth of Trilogy PT
Trilogy PT's growth journey began with a single-site clinic in 1989, later expanding to six locations. By merging with other companies that shared their vision, Trilogy PT capitalized on synergistic operational strategies. Their success stems from a medically oriented gym, which addresses not just immediate rehab needs but also long-term health management, leading to a 80% goal for patient transition to gym membership.
Specialized Services at Trilogy PT
Trilogy PT offers varied gym membership tiers to cater to different clientele, including medical memberships for individuals with complex health needs, group fitness classes like Silver Sneakers and personal training options. They focus on comprehensive care plans, integrating physical therapy and gym services to create a holistic approach to patient well-being.
Marketing Strategies and Community Engagement
Trilogy PT leverages engaging marketing initiatives, such as wellness programs, workshops, and direct-to-consumer campaigns through platforms like Engage. They focus on fostering relationships with both existing patients and community members through educational workshops, targeted promotions, and Google review requests to drive word-of-mouth referrals and patient reactivation.
Is one of your clinic locations STRUGGLING? Are you opening a de novo clinic, but don't know how to fill your schedules?
This week, we interview two clinicleaders from Trilogy Physical Therapy and Medically Oriented Gym, which is a successful 6-location practice in the Buffalo / Niagara Falls area in New York. They'll teach you...
How to cultivate a growth mindset
Key metrics to track ACROSS your locations
How 15% of their revenue comes from cash-pay memberships!
We're excited to hear from Sara Samland, Chief Operating Officer, and Matthew Kulpit, PT, DPT Vice President of Clinical Operations!
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