The Professional Services Pursuit
Ep. 84 - Defining, Implementing, and Thriving with the Right Technology w/ Meredith Brake
Jan 16, 2025
Meredith Brake, VP and Head of Service Ops and Enablement at Altus Group, shares her expertise on technology implementation in commercial real estate. She offers actionable insights on defining business requirements and separating must-haves from nice-to-haves. The conversation dives into best practices for change management, emphasizing the importance of accountability and data ownership. Meredith also discusses strategies for effective training and enhancing compliance through performance metrics and peer support, ensuring successful technology adoption.
24:58
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Quick takeaways
- Identifying business requirements and engaging stakeholders during technology evaluation is essential for aligning software solutions with organizational needs.
- Implementing technology successfully requires flexibility, continuous improvement, and effective training to enhance team engagement and performance.
Deep dives
Evaluating Workflow and Setting Goals
Evaluating current workflows involves identifying pain points and establishing clear goals for new technology solutions. This process includes assessing what is critical, nice-to-have, and essential in the context of business needs. By creating a detailed list of requirements across different business units, organizations can improve the selection process for software and technology. Collaborating with stakeholders during this evaluation process ensures that all relevant perspectives are considered before making a decision.
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