Using data science to create digital products and seamless customer experiences at Skyscanner with Principal Data Scientist, Ewan Nicolson (Episode 14)

In this episode, we talk to Ewan Nicolson who is the Principal Data Scientist at Skyscanner, the travel fare aggregator website and metasearch engine about how they are using data and data science techniques to help get people where they want to go. We get under the skin of a data science operation at scale, the kinds of business strategies it supports and the modus operandi within the team and collaboration across the business. We discuss where personalisation is deployed and the methods used to personalise the customer experience including behavioral and contextual analysis as opposed to analysis based on personally identifiable information.