Smashing Security HP's hold music, and human trafficking
15 snips
Mar 5, 2025 Gerald Beuchelt, CISO of Acronis, shares insights from the cybersecurity world, emphasizing the crucial marriage of security and organizational goals. He dives into strategies for effectively communicating with leadership, avoiding jargon, and framing security as a business risk. The discussion also uncovers the dark reality of human trafficking in Myanmar, where victims are exploited for scams, and critiques HP's tech support wait times that may lead users to unsafe help. It's a blend of urgent issues and practical advice!
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HP's 15-Minute Hold
- HP added a mandatory 15-minute wait time for tech support calls.
- This led frustrated customers to seek help on unreliable third-party websites.
Vulnerability from Support
- Poor customer service creates cybersecurity vulnerabilities.
- Criminals exploit desperate consumers seeking help, exemplified by HP's support issues and subsequent malware risks.
Fake HP Support
- A security researcher googled "HP printer help" and found four sponsored scam links before the legitimate HP site.
- These fake support sites offered malware disguised as printer drivers, exposing users to scams, data theft, and ransomware.
