The Agile Daily Standup - AgileDad

Building Trust Around Customer Requests

Dec 19, 2024

Discover how to effectively manage customer requests by building trust and collaboration. The discussion highlights the importance of self-trust and rapport with stakeholders. Learn strategies for balancing critical thinking with the necessity of saying 'no' when needed. Find out how to create collaborative solutions that align with your organization's goals while fostering a positive relationship with customers.

09:20

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Quick takeaways

Self-trust empowers product managers to confidently make informed decisions and reject requests without succumbing to pressure from stakeholders.

Building strong partnerships and engaging in open discussions cultivates trust and aligns requests with the organization's collective goals.

Deep dives

The Importance of Trusting Yourself in Product Management

Trusting oneself is crucial for success in product management. The speaker emphasizes the need for product managers to believe in their knowledge and understanding of their product and market, which can be challenging in a role often subjected to external opinions. This self-trust enables product managers to make informed decisions and deny requests when necessary, rather than simply acquiescing to senior leaders or stakeholders. By consistently seeking to understand the underlying needs and impacts of requests, product managers can foster a more effective decision-making process.

Navigating Customer Requests with Trust and Collaboration

9min

Building Trust Around Customer Requests

Handling customer requests is not always easy. Who takes charge of them? Who gets to make the decisions? And how do you say no when it matters? It all starts with the right attitude and a clear plan. Here’s a good way to approach it.

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