The Agile Daily Standup - AgileDad Building Trust Around Customer Requests
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Dec 19, 2024 Discover how to effectively manage customer requests by building trust and collaboration. The discussion highlights the importance of self-trust and rapport with stakeholders. Learn strategies for balancing critical thinking with the necessity of saying 'no' when needed. Find out how to create collaborative solutions that align with your organization's goals while fostering a positive relationship with customers.
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Overcoming Initial Doubts
- Lee Henson was initially doubted in his first product lead role.
- He persevered and proved his capabilities, leading the product to success.
Build Trust Through Understanding
- Understand the big picture and own your responsibility to build trust.
- Know your product, market, and customer needs deeply.
Trust Yourself and Be Critical
- Trust yourself and understand you have valuable input.
- Don't just be a yes-person; critically evaluate requests.