AWS for Software Companies Podcast Ep118: Revolutionizing Customer Experience through Generative AI with Automation Anywhere, Qlik and Vectra.ai
Jul 14, 2025
46:56
AWS partners Automation Anywhere, Qlik, and Vectra.ai discuss revolutionizing customer experience through generative AI, sharing real-world implementations in automation, analytics, and cybersecurity applications.
Topics Include:
- AWS Technology Partnerships panel on agentic AI implementation
- Three AWS partners share real-world AI deployment experiences
- Automation Anywhere automates end-to-end business processes with agents
- Vectra.ai uses autonomous agents for cybersecurity threat detection
- Qlik applies generative AI across their data platform portfolio
- Customer service automation handles L1 support requests efficiently
- Utility company processes 144,000 complaints annually using agents
- Regulatory compliance improved through faster complaint resolution workflows
- Cybersecurity agents reduce threat detection time by 50-60%
- Triage, correlation, and prioritization handled by autonomous agents
- Signal fatigue reduced through intelligent alert filtering systems
- Natural language queries enable faster business decision making
- Sales AI agent provides competitive information during calls
- AWS Marketplace reduced 7,000 weekly tickets to zero
- 2023 was proof-of-concept year, 2024 focuses production deployment
- AWS Bedrock integration seamless with existing data repositories
- Model optionality crucial for different use case requirements
- Agility most important capability in generative AI journey
- Code abandonment becomes acceptable due to rapid innovation
- Maximum team size of 10 people maintains development agility
- Targeted solutions outperform broad platform capabilities in adoption
- Implementation expertise becomes bottleneck for customer scaling efforts
- Natural language interaction patterns completely shifted user behavior
- Keywords searches replaced by conversational query approaches
- Responsible AI committees review decisions and establish principles
- Security considerations balance speed with responsible deployment practices
- Bad actors adopt generative AI faster than defenders
- Explainability requirements slow feature rollout but ensure auditability
- Multi-modal deployments use different models for specific cases
- Future trends include AI-powered business process outsourcing
Participants:
- Peter White – SVP, Emerging Products, Automation Anywhere
- Ryan Welsh – Field CTO - Generative AI, Qlik
- John Skinner – Vice President Corporate/Business Development, Vectra.ai
- Chris Grusz – Managing Director for Technology Partnerships, AWS
Further Links:
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/