Short Wave Who Is Using The 988 Crisis Line?
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Jul 16, 2025 
In this discussion, Jonathan Purtle, an associate professor at NYU specializing in mental health policy, dives into the essential services provided by the 988 Suicide and Crisis Lifeline. He highlights alarming gaps in awareness, particularly among vulnerable groups like LGBTQI+ youth and veterans. Purtle contrasts the 988 service with 911, showcasing its unique role in mental health emergencies. The conversation reveals critical insights into public attitudes towards mental health and the pressing need for improved support systems.
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988 Usage Rate Insight
- About 1.6% of the U.S. population used the 988 lifeline between 2022 and 2024.
- This rate is half the emergency department use for mental health, showing demand for 988 can grow.
988 vs 911 Crisis Response
- 988 counselors have specialized training in mental health crises unlike 911.
- They can directly deploy and coordinate with mobile crisis teams while on the call.
Geographic Variation in Usage
- Southern US states like Florida and Texas have much lower 988 usage rates.
- Political conservatism may correlate with less trust and use of mental health services like 988.