Understanding the 988 Crisis Hotline

The National Suicide and Crisis Lifeline — 988 — launched on this day exactly three years ago. People who call the line seeking support are connected to a local network of crisis centers and a trained crisis counselor. And while millions of people have contacted the line since its launch, a new study shows portions of the country still don't know about it. Short Wave host Emily Kwong speaks to Jonathan Purtle, one of the lead researchers of on this study, about the findings, how the hotline differs from 911 and what its existence signals to Americans.

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