The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

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🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:34 Employee resilience in face of AI-driven change

7:39 AI's role in customer service, balancing digital solutions with human touch

14:31 Embracing flexibility and calculated risks in travel and customer experience

18:55 1st Class Lounge

21:27 AI bias, inclusion, and ethics in tech

30:01 AI, diversity, and customer experience

35:57 Contact info and closing

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Episode resources:

Sangeetha LinkedIn: https://www.linkedin.com/in/sangeetharai/

Instagram: @sangeetharaii