CSRs are the frontline employees of most home service businesses.

That’s why Ralph Johnson, VP of Client Solutions at CallPoint, believes that owner-operators should make a concerted effort to give them the tools they need to succeed.

You’re already spending marketing dollars to bring in calls — shouldn’t you equip and train your people to handle them?

Tune in as Ralph shares his thoughts on must-need tech in modern call centers, why you should incentivize your CSRs, and how to scale your CSR team with company growth. 

Join us as we discuss:

• [8:00] Implementing new tech for inbound calls

• [12:33] Training, tracking, and incentivizing CSRs

• [22:07] Scaling your call center with your company

• [27:28] Telltale signs of an underperforming call center
  

Check out these resources we mentioned during the podcast:

• ServiceTitan Phones Pro
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

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