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Building Billions with Brandon Dawson
EP 212 | Building A Multi-Million Dollar Restaurant Business With Jeff Mastro & Oliver Badgio
Jan 26, 2024
Jeff Mastro, co-founder of renowned steakhouses like Mastro's, and Oliver Badgio, a seasoned brand officer with over 30 years in the industry, delve into the secrets of building a multi-million dollar restaurant empire. They discuss the emotional connections customers have with their brand, the importance of exceptional dining experiences, and navigating challenges like the COVID-19 pandemic. Leadership, teamwork, and creating a strong company culture are emphasized as vital for long-term success in the competitive restaurant landscape.
40:54
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Quick takeaways
- Jeff Mastro emphasizes that prioritizing exceptional customer experience and service is crucial for thriving in the high-end dining industry.
- The podcast highlights the importance of empowering employees through structured training and a supportive culture to enhance overall guest satisfaction.
Deep dives
Evolution of a Culinary Empire
The conversation highlights the journey of Jeff Mastro in establishing the Mastro Steakhouse and expanding it into a successful brand that includes multiple modern steakhouse concepts. After selling the original Mastro's in 2007, Mastro and his family saw an opportunity to innovate within the steakhouse segment, leading to the creation of several new restaurants under different names, including Ocean 44 and Steak 48. They currently operate nine locations across six states, focusing on a blend of luxurious dining experiences and community engagement. This evolution illustrates the Mastro family's commitment to redefining expectations in the high-end dining industry.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode