Torsion Talk S8 Ep98: The Acumatica Deep Dive – Unpacking ERP for Garage Door Companies

In this Torsion Talk episode, Ryan delivers his most in-depth breakdown yet on Acumatica & Insight for Doors—an ERP solution designed for larger home service businesses. After multiple meetings, conversations with users, and extensive research, Ryan shares:

✅ The BIGGEST difference between ERP systems (Acumatica, NetSuite) and traditional FSM software (ServiceTitan, Jobber, Housecall Pro)

✅ Sticker shock – Why the $65,000+ upfront cost may (or may not) be justified

✅ Killer features – AI-powered automation, anomaly detection, expense tracking & more

✅ Major concerns – No offline mode, lack of customer-facing tools, and questionable pricing transparency

✅ AI-powered future? How Acumatica’s AI Agents could reshape field service management

What You’ll Learn in This Episode:

🚀 Field Service vs. Financial Foundation – Why Acumatica starts with financials first and builds from there

🚀 The Cost Breakdown – What you actually get for $65,000+ upfront + $5,000/month

🚀 The Good, The Bad & The Ugly – AI automation, open API, vs. limited FSM functionality

🚀 Data Migration Nightmares – Why importing ServiceTitan data isn’t a real option (and what that means for switching)

🚀 The Future of FSM Software – Could AI-driven solutions kill traditional software pricing models?

Who Should Consider Acumatica?

🔹 Companies $10M+ that need deep financial insights & high-level KPI tracking

🔹 Businesses managing multiple locations looking for a centralized ERP system

🔹 Companies wanting to eliminate multiple software subscriptions & consolidate into one platform

📢 Who SHOULDN’T?

❌ Small service businesses (the price & complexity aren’t worth it)

❌ Those needing advanced dispatch & customer-facing tools (Acumatica lacks in this area)

❌ Companies expecting ServiceTitan-like support – Be ready to pay per support ticket

Key Takeaways & Next Steps:

📊 Ryan continues to build out his FSM software evaluation spreadsheet, comparing ServiceTitan, Acumatica, FieldPulse, Service Fusion, and more.

🔎 Next up: More demos, more deep dives, and a closer look at FieldEdge & Housecall Pro

📢 Join the Facebook Group! Best Field Service Management Software – Follow along as Ryan shares real-time insights & discussions.

🎧 Subscribe now and stay tuned for the next episode! 🚀

Find Ryan at:

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠https://markinuity.com/⁠

Check out our sponsors!

Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠