The Logistics of Logistics REPOST: Retail Delivery Trends with Matt Schultz
Matt Schultz and Joe Lynch discuss retail delivery trends. Matt is Vice President of Logistics Partnerships at OneRail, an Orlando-based last mile transportation visibility solution providing shippers with Amazon-level dependability and speed.
About Matt SchultzMatt Schultz is Vice President of Logistic Partnerships at OneRail. OneRail is an Orlando-based last mile transportation visibility solution providing shippers with Amazon-level dependability and speed. With a real-time connected network of drivers, OneRail finds the right vehicle for suitable delivery, so shippers gain low prices and greater capacity to rapidly scale their businesses. Matt has played an instrumental role in growing OneRail's logistic partnership network to more than 10 million drivers, from national delivery companies to small local couriers. His expertise includes start-ups, franchising, business planning & development, operations management, and talent acquisition.
About OneRailOneRail is an Orlando-based last mile transportation visibility solution providing shippers with Amazon-level dependability and speed. With a real-time connected network of 10 million drivers, OneRail finds the right vehicle for the right delivery so shippers gain low prices and greater capacity to rapidly scale their businesses. Across retail, CPG, distribution, construction, healthcare and more, OneRail offers an exceptional last mile delivery experience with an on-time delivery rate of 98.6%, while keeping brands front and center. To learn more, visit OneRail.com.
Key Takeaways: Retail Delivery Trends- Matt Schultz is Vice President of Logistic Partnerships at OneRail, an Orlando-based last mile transportation visibility solution providing shippers with Amazon-level dependability and speed.
- In the podcast interview, Joe and Matt discuss retail delivery trends and OneRail's delivery fulfillment platform that has an integrated coast-to-coast courier network of 10 million drivers.
- 3 retail delivery trends discussed:
- The marketplace problem – the marketplaces that specialize in retail delivery and pick-up service (usually groceries) are not good for retailers because they:
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- Define and own the customer relationship and all the data, instead of the retailer.
- Compete directly with the retailers and may entice customers to try other retailers.
- Charge fees that may cause the retailer to lose money on the transaction.
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- Ownership of the customer, customer data, and the customer experience is increasingly important and retailers need a delivery partner that will consistently execute the retailers vision, while respecting the retailer's relationship with their customers.
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- To provide the customer experience for both the shipper (retailer) and the customer, a technology orchestration platform is a must have. OneRail's orchestration platform connect shippers to vetted couriers in real time.
- OneRail provides 100% visibility into the delivery flow, but it's way more than a visibility platform. With the right mix of leading technology, dependable couriers, and a vigilant customer experience (CX) team, customers get the ability to change delivery outcomes in real time.
- The OneRail logistics platform is modular, with the flexibility to serve as a standalone platform or integrate with an existing TMS.
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