DTC Podcast Ep 182: Molly Garraway on Growing a CX Team to 100, and Then Starting from Scratch with LoveSeen
Subscribe to DTC Newsletter - https://dtcnews.link/signup
Hello and welcome to the DTC Podcast, I’m Eric Dyck today we present a true story about fake eyelashes with Molly Garraway, Head of Customer Experience at LoveSeen, lashes for those looking for a more naturalistic flare.
Molly is a CX Bawse with four years experience leading the CX team at The Farmer’s Dog and Growing it to over 100. With LoveSeen, Molly’s back in the trenches and building out a CX team and strategy from square one, and wearing all the hats.
In this podcast you'll hear:
- How Jenna Lyons (Former president and CD of J Crew) inspired Molly to take a leap of faith to join LoveSeen
- Why her first step in CX was starting conversations with their best customers
- The biggest mistakes Molly sees brands make in the world of CX
- Why every post purchase flow needs a founder story
And Lots more
Subscribe to DTC Newsletter - https://dtcnews.link/signup
Advertise on DTC - https://dtcnews.link/advertise
Work with Pilothouse - https://dtcnews.link/pilothouse
Follow us on Instagram & Twitter - @dtcnewsletter
Watch this interview on YouTube - https://dtcnews.link/video