TED Business
How to lead in a crisis | Amy C. Edmondson
Dec 7, 2020
Learn how to lead in times of uncertainty and upheaval with humility, transparency, and urgency to create a psychologically safe workplace. Explore essential leadership qualities during crises and the significance of swift decision-making. Discover practical strategies for employees to cultivate psychological safety through open communication and genuine interest in their colleagues' viewpoints.
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Quick takeaways
- Transparent communication is essential in leadership during upheaval.
- Upholding core values provides stability and direction in times of uncertainty.
Deep dives
Leading Through Uncertainty
In times of upheaval, effective leadership involves transparent and frequent communication despite the lack of certainty. Amy Edmondson's concept of psychological safety emphasizes the importance of admitting limitations and sharing information openly. For example, during the pandemic, Delta Airlines' CEO communicated openly despite immense uncertainty. Leaders must act urgently even with incomplete information, as seen when Jacinda Ardern swiftly implemented alert levels during the COVID-19 crisis.
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