Leading Through Uncertainty

In times of upheaval, effective leadership involves transparent and frequent communication despite the lack of certainty. Amy Edmondson's concept of psychological safety emphasizes the importance of admitting limitations and sharing information openly. For example, during the pandemic, Delta Airlines' CEO communicated openly despite immense uncertainty. Leaders must act urgently even with incomplete information, as seen when Jacinda Ardern swiftly implemented alert levels during the COVID-19 crisis.