Lenny's Podcast: Product | Growth | Career cover image

Lenny's Podcast: Product | Growth | Career

Relentless curiosity, radical accountability, and HubSpot’s winning growth formula | Christopher Miller (VP of Product, Growth and AI)

Aug 10, 2023
Christopher Miller, VP of Product for Growth and AI at HubSpot, shares his journey through one of B2B's biggest growth stories. He discusses the shift to product-led growth, emphasizing customer obsession and radical accountability. Chris highlights key skills for success in product management and the importance of mentorship. He also reflects on how personal connections can open doors, using a party anecdote as an example. Listeners gain insights into HubSpot's innovative growth strategies, AI integration, and the evolving company culture.
01:31:23

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Quick takeaways

  • HubSpot's initial growth team took ownership of problems beyond their assigned scope and achieved significant growth by redesigning a neglected pricing page.
  • Customer obsession is a driving force for HubSpot's success, as they prioritize solving customer problems and avoid being held hostage by a small subset of customers.

Deep dives

Aggressive Approach and Radical Accountability

The initial growth team at HubSpot had an aggressive mentality and approach, taking ownership of problems and finding opportunities beyond their assigned scope. They took on a neglected pricing page and redesigned it, focusing on discoverability, desirability, and usability. This step function change in the funnel generated positive results and showcased the team's hunger for solving problems and driving growth.

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