How to Create a Proactive Customer Experience with Jeannie Walters

Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences. Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie wants business leaders to see customer experience as a winning mindset, strategy, and discipline for all organizations. In this conversation, we speak about the many tactics to improve your organization and team skills. Jeannie highlights the significance of team and organizational alignment, distinguishing between customer service and customer experience, and the importance of truly understanding customers' thoughts and feelings without making assumptions, hence creating a loyal and consistent customer roster.

https://www.experienceinvestigators.com

https://www.instagram.com/jeanniewalters  

https://www.linkedin.com/in/jeanniewalters/ 

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