The Handbook: The Agency Operations Podcast
Amy Hopper: How to build more engaged, high-performing teams
Oct 22, 2024
In this discussion, Amy Hopper, founder of TOA and former agency owner, shares her journey through significant personal challenges that shaped her approach to building high-performing teams. She provides actionable tips on optimizing daily productivity, emphasizing the importance of emotional regulation and letting go of perfectionism to enhance delegation. Amy also tackles workplace emotions like jealousy, the impact of presenteeism on productivity, and shines a light on the necessity of nurturing a supportive culture for team resilience and engagement.
43:42
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Quick takeaways
- Amy Hopper emphasizes the importance of emotional regulation as a vital strategy for enhancing team engagement and productivity in agencies.
- Implementing a personalized system to identify energizing versus draining activities can significantly improve individual and team performance.
Deep dives
The Role of PSA Platforms in Agency Efficiency
Professional Services Automation (PSA) platforms enhance agency efficiency by integrating various operational tools into a single cohesive system. These solutions eliminate the disconnect often experienced with disparate tools and spreadsheets, allowing for a centralized source of truth for quoting, project tracking, invoicing, and reporting. By streamlining these processes, agencies can focus more on value-adding activities rather than wasting time managing multiple datasets. Ultimately, adopting a PSA platform represents a maturity leap for agencies, facilitating better time management and enhanced productivity.
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