121: Add An Additional 6 Figures A Year By Implementing A Simple 3 Step Client Onboarding Process

In this episode you'll learn:

• A simple way to get a customer for life!

• Which large company "surprises and delights" its customers (and an example of a small company that's doing just this)

• What is the biggest mistake that companies are making in the client onboarding process

• What can go wrong by not educating your client on the process

• Three types of people your business will have to cater to

• Our three areas of focus for onboarding • What truly makes a really great brand!