920: What You Should Know About Annual Performance Reviews – Alan Twigg

Traditional annual performance reviews don't work — and there's data to show it! In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share what you should know about annual performance reviews, how to rethink them, and tips for making them more effective. To learn the best ways to give feedback to your team, listen to Episode 920 of The Best Practices Show!

Learn More About Alan:

• Give Alan a call: (800) 679-2760
• Send Alan an email: alan@bentericksen.com 
• Join Bent Ericksen on Facebook: https://www.facebook.com/BentEricksenAssociates
• Learn more about Bent Ericksen: https://bentericksen.com
• Try Bent Ericksen’s HR Director package: https://bentericksen.com/product/hr-director
• Learn more on Bent Ericksen’s Resource Library: https://bentericksen.com/resource-library

Learn More About ACT Dental:

• ACT’s Events: https://www.actdental.com/event
• ACT’s website: https://www.actdental.com
• ACT’s Instagram: https://www.instagram.com/actdental
• ACT’s YouTube: https://www.youtube.com/actdental
• ACT’s Facebook: https://www.facebook.com/actdental
• ACT’s LinkedIn: https://www.linkedin.com/company/actdental/

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 920: https://www.youtube.com/@actdental/videos
• Watch Episode 908 with Alan Twigg: https://www.youtube.com/watch?v=NCg0_NPdbRI
• Watch Episode 890 with Alan Twigg: https://www.youtube.com/watch?v=aS2d39YPVEI
• Read Traction by Gino Wickman: https://benbellabooks.com/shop/traction

Main Takeaways:

• Your goal is for your team to know exactly where they stand.
• Communicate the good, the bad, and the ugly — especially early on.
• Studies show that traditional annual performance reviews are not effective.
• Regularly do check-ins and find out your teams’ wants, needs, and concerns.
• Be proactive with feedback. Don't wait for your team members to come to you.
• Don't give your team raises the same day you do check-ins or performance reviews.
• Traditional performance reviews, when not done properly, can come back to bite you.

Snippets:

0:00 Introduction.

2:13 Why this is an important topic.

3:24 Team members need to know where they stand.

6:12 Gallup Q12, explained.

7:51 Don't wait for team members to come to you.

10:40 Tips on the first 90 days for new hires.

11:30 Traditional annual performance reviews aren't effective.

13:44 Tips on setting goals.

16:32 Three questions to ask when doing check-ins.

20:51 Do what works for your practice.

22:49 Tips on giving raises.

31:35 About Bent Ericksen.

Alan Twigg Bio:

Alan Twigg is the president of Bent Ericksen & Associates. For over 10 years, he has guided thousands of clients and consultants through the ever-changing world of HR and employment compliance. He is a speaker, consultant, and author who is passionate about bringing education and peace of mind to such a confusing topic.

As a strong proponent of symbiotic employer-employee relations, Alan is passionate about teamwork and positive work cultures, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels.