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TalkTalk Scam Calls
- In 2014, TalkTalk customers received scam calls containing accurate personal details.
- Some victims lost significant money after sharing screens and installing malware.
Wipro Data Breach
- TalkTalk outsourced customer support to Wipro in India, where some employees had elevated database access.
- Three rogue employees harvested 21,000 customer accounts and shared the data with scammers for profit.
Delayed Notification
- TalkTalk delayed notifying customers about the breach, waiting several months after informing authorities.
- They later claimed to prioritize customer safety while running public service ads about scam awareness.