My Journey to GM: Lessons in Leadership, Culture, and the Power of Resilience - Hazel Hagans Farris, Le Meridien Washington, D.C., The Madison

In this episode, Emily Goldfischer, founder and editor-in-chief of hertelier, interviews Hazel Hagans Farris, Le Meridien Washington, D.C., The Madison. Hazel shares her unconventional journey from studying chemistry to becoming a leader in the hospitality industry, tackling leadership challenges, and championing women in hospitality.

In this, we cover:

• (00:00) Introduction
• (00:21) Hazel's background and career shift
• (01:17) First role at W Atlanta Buckhead
• (02:46) Gradual realization of passion for hospitality
• (04:04) Career progression at W Hotels
• (05:42) Challenges faced at W Atlanta Buckhead
• (07:43) Leadership development and training
• (10:26) Importance of in-person networking
• (12:04) Move to New York and W Times Square
• (14:55) Memorable night shift story
• (16:54) Career moves to Chicago and Dallas
• (19:35) Move to Washington, D.C.
• (22:53) Becoming GM at Le Meridien, Washington, D.C.
• (23:22) Building and leading teams
• (28:09) Empowering and mentoring others
• (32:53) Current trends in the D.C. market
• (34:13) Balancing motherhood and career
• (39:12) Women in Leadership initiatives at HEI
• (43:06) Importance of mentorship and networking
• (45:25) Gender parity at HEI
• (48:12) Representation and inspiration from female leaders
• (48:45) Quick fire questions and best advice received

Read the story on hertelier: From Chemistry to Culture: How Hazel Hagans Farris Leads with Heart at Le Meridien Washington, D.C., The Madison

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands