Big Law Life

#26: How Lawyers Can Stop Annoying Their Clients

Jun 26, 2024

Discover common mistakes lawyers make when dealing with clients, like talking down to them and poor billing practices. Learn the importance of understanding client preferences and seeking feedback to improve relationships. Explore ways to avoid miscommunication and make every client feel valued.

18:07

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Quick takeaways

Avoiding common mistakes in client interactions such as talking down and billing errors.

Importance of soliciting client feedback to enhance service delivery and strengthen relationships.

Deep dives

Navigating success in the world of big law

Laura Terrell, an experienced attorney and executive coach, shares insights on achieving success in big law firms. She emphasizes the lack of preparation provided by law schools for succeeding in the corporate legal world, stressing the importance of understanding firm cultures and the business side of legal practice. Through practical strategies and real-life examples, she guides professionals in charting a better career path within big law firms.

Intro

2min

Avoiding Mistakes in Client Communication and Relationship Building

2min

Improving Client-Lawyer Relationships and Communication

12min

The Significance of Client Feedback for Lawyers

2min

In today’s episode, I share some of the common mistakes lawyers make that can irritate clients and damage their chances for continuing to obtain work from those clients. These mistakes include how lawyers speak to and treat their clients, billing errors or unauthorized charges, a lack of attention to client preferences, and making assumptions rather than soliciting feedback.

At a glance:

01:20 - Common mistakes that irritate clients
02:18 - Talking down to clients and its repercussions
04:11 - Importance of understanding business concerns
04:51 - Poor billing practices and how to avoid them
08:01 - The importance of listening to clients
09:11 - Adhering to client directives
09:55 - Making every client feel important
11:34 - Avoiding miscommunication and seeking clarification
13:41 - The value of soliciting client feedback

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Interested in doing 1-2-1 coaching with Laura Terrell? Or learning more about her work coaching and consulting? - here are ways to reach out to her:

www.lauraterrell.com

laura@lauraterrell.com

LinkedIn: https://www.linkedin.com/in/lauralterrell/

Instagram: https://www.instagram.com/lauraterrellcoaching/

Show notes: https://www.lauraterrell.com/podcast