In today’s episode, I share some of the common mistakes lawyers make that can irritate clients and damage their chances for continuing to obtain work from those clients. These mistakes include how lawyers speak to and treat their clients, billing errors or unauthorized charges, a lack of attention to client preferences, and making assumptions rather than soliciting feedback.
At a glance:
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01:20 - Common mistakes that irritate clients
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02:18 - Talking down to clients and its repercussions
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04:11 - Importance of understanding business concerns
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04:51 - Poor billing practices and how to avoid them
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08:01 - The importance of listening to clients
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09:11 - Adhering to client directives
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09:55 - Making every client feel important
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11:34 - Avoiding miscommunication and seeking clarification
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13:41 - The value of soliciting client feedback
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Interested in doing 1-2-1 coaching with Laura Terrell? Or learning more about her work coaching and consulting? - here are ways to reach out to her:
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Show notes: https://www.lauraterrell.com/podcast
Big Law Life