Finding calm in chaos -- theirs

Last time, I talked about how each of us can find different methods for calming our own emotions. I have talked before about thinking through how to support the other person engaged with you in a challenging conversation to be their best self. Just like you, -- it’s true for all of us – they will be better able to analyze the situation and to make better decisions when they are calm.

So, what do you do about it? What you don’t do is tell them to be calm. More likely to irritate than soothe.  What do you do?

First, be sensitive to the idea that they may have their own practices for calming themselves.

Next, be open to accommodating their calming practices as much as you are able. Not only can that willingness help them in that moment to better engage with you, that gesture can help the relationship itself. And the stronger the relationship, the more commitment people can have to handling inevitable disagreements that will pop up in the future.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

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