The Besties are talking about how HR is often scapegoated for decisions made by other departments or higher-ups, and they want to remind everyone that HR is usually just the messenger, not the decision-maker,
Empathy in HR is so important and it's a huge asset in dealing with difficult situations.
At the end of the day ... HR has challenges and rewards, and the Besties encourage those interested in HR to pursue it, despite the difficulties.
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