The Fire Time Podcast Building the Heartbeat Report (Warranty %)
Just because your business doesn’t process many warranties doesn’t mean your customers are happy. Having—and tracking—a baseline warranty percentage that your team constantly strives to maintain is paramount to operating a business you actually understand, and that customers appreciate. How do you track warranty percentage, though?
In today’s episode—the finale of the heartbeat report series—Tim and Grant chat about warranty percentage as a keystone metric. They both explain how important this metric has been, in their experience, to win the fight against incomplete jobs.
In this episode, you’ll learn:
- What the three different types of warranties are (and who loses the most on each).
- What a good baseline warranty percentage is (and how to achieve it).
- What warranty percentage will tell you about your products (this will change how you communicate with manufacturers).
Not keeping track of warranty percentage—and the three other keystone metrics—is actively allowing for nasty things to get swept under the rug. Preventing this is simple; it just requires you to confront reality and to start asking questions. Listen today to get started.
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