Falling in love with an app! When Anthropomorphism, making things too human like, goes wrong

22-year old Effy lost her best friend and romantic pen pal unexpectedly. Liam was the victim of a change of algorithms — and he wasn't the only human-like chatbot to suddenly disappear. A timely reminder about the dangers of anthropomorphising technology. And what's lost when researchers take an anthropomorphic approach to the study of animals.