Teams Phone Mobile - what's coming in 2024 with Vandana Thomas
Dec 19, 2023
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Vandana Thomas, Microsoft Teams Phone Mobile Product Leader, discusses the expansion of Teams Phone Mobile to more markets in 2024, the integration of AI features like CoPilot, and the flexibility and innovation in Microsoft Teams Phone products with upcoming enhancements such as private lines, shared calling, and multiple numbers.
Teams Phone Mobile plans to expand its market coverage, aiming to enter 10 more markets next year.
Co-Pilot, an AI-driven assistant in Teams Phone Mobile, provides distraction-free calling and scheduling conflict resolution.
Deep dives
Teams Phone Mobile Expansion and Operator Partnerships
Teams Phone Mobile has seen significant expansion in the past year, launching in nine different countries with six operators. This expansion has been made possible through leveraging operator partnerships to reach multiple countries. For example, the latest launch has been in Norway with Telenor. Looking ahead, Teams Phone Mobile has signed contracts to enter at least 10 more markets next year, demonstrating the continuous growth and global reach of the platform. Furthermore, Teams Phone Mobile recognizes the importance of providing choice within the same company, allowing customers to have mobile contracts with multiple operators within a country.
The Growing Importance of Collaboration with Hyperscalers
As more operators roll out 5G and with the anticipated rise of 5G smartphones, it is becoming increasingly clear that collaboration with hyperscalers and collaboration service providers like Teams Phone Mobile is essential for operators to differentiate their offers. The influx of smartphones equipped with 5G technology, which is expected to reach one billion by the end of 2020, highlights the need for operators to work closely with collaboration platforms to provide enhanced and innovative mobile experiences. By collaborating with hyperscalers, operators can tap into advanced use cases and leverage technologies such as AI to improve productivity and deliver a more immersive mobile calling experience.
The Power of Co-Pilot and AI for Mobile Productivity
Co-Pilot, powered by AI, is a significant focus within Teams Phone Mobile. Co-Pilot's capabilities, such as voice isolation and transcription, provide a distraction-free and efficient calling experience, particularly for mobile workers. The AI-driven assistant can take notes during calls, providing invaluable support for professionals on the go. Moreover, Co-Pilot enables features like scheduling conflicts, where calls can be rescheduled seamlessly, and it integrates with various tools like service management systems. However, user privacy and control are paramount, and Teams Phone Mobile ensures that Co-Pilot is an opt-in feature, allowing users to choose their level of participation and adhere to their organizations' compliance requirements.
In this podcast episode, Tom Arbuthnot speaks to Vandana Thomas, Microsoft Teams Phone Mobile Product Leader about what we've seen in Teams Phone Mobile throughout 2023 and what we can expect to come in 2024.