TED Talks Daily What a digital government looks like | Anna Piperal
Jan 9, 2020
Anna Piperal is an e-governance expert renowned for her role in the digital transformation of Estonia, also known as 'e-Estonia.' She describes how Estonia has revolutionized public services by shifting nearly all operations online, making bureaucracy obsolete. Piperal dives into the design principles that ensure privacy and data integrity, emphasizing the importance of transparency and trust between citizens and government. She also shares insights on resilience in digital governance after major cyber incidents, advocating for a tech-driven future in governance worldwide.
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Estonia's Digital Transformation
- Estonia, once under Soviet occupation, rebuilt its entire system from scratch.
- Now, it's known as the most digital society, handling most public services online.
Simplified Tax Filing
- Anna Piperal shares her excitement for filing taxes online, a process that takes her only three minutes.
- This highlights the ease and efficiency of Estonia's e-government system.
Eliminating Bureaucracy
- Bureaucracy is outdated and unnecessary in today's digital age.
- Estonia's digital transformation eliminated bureaucracy, enhancing efficiency and trust.