Selling with Love Transform Your Team’s Culture Today - Dr. Vanessa Druskat
Aug 4, 2025
Dr. Vanessa Druskat, a pioneer of team emotional intelligence and author of The Emotionally Intelligent Team, delves into how emotionally intelligent teams excel. She highlights the necessity of fostering trust, collaboration, and psychological safety to combat stagnation. Vanessa outlines three essential norm clusters that can transform team culture, advocating for collective achievement over individualism. She also discusses how effectively managed conflict can enhance teamwork and the crucial role of leaders in prioritizing team development.
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Team Interaction Beats Individual IQ
- Teams succeed based on how members interact, not just individual talent. Every interaction generates emotion that affects trust and performance.
- Team emotional intelligence focuses on norms and emotional exchanges that build culture and well-being.
Culture is Emotional Interaction
- Organizational culture and team emotional intelligence are inseparable since culture is about emotions in interactions.
- Local culture in teams matters most because it's built on daily interactions among close coworkers.
Individual Rewards Undermine Teams
- Individual reward systems undermine teamwork since organizations seldom teach how to build trusting relationships.
- Emotional intelligence among team members demands respect, listening, and supportive emotional exchanges.
