Lawyerist Podcast #54: Open Access to Law, with Sarah Glassmeyer & Ed Walters
Feb 9, 2016
In this engaging discussion, Sarah Glassmeyer, a lawyer and research fellow at Harvard, joins Ed Walters, CEO of Fastcase, to tackle the pressing issue of open access to legal information. They share their frustrations about the current barriers to accessing vital legal resources, particularly for underserved communities. The duo also critiques the poor practices in client intake among lawyers and highlights innovative solutions to enhance communication and accessibility. Their insights emphasize the need for democratizing legal knowledge to improve access to justice.
AI Snips
Chapters
Transcript
Episode notes
Poor Client Intake Practices
- Many law firms struggle with client intake, with less than 10% of callers reaching an attorney directly.
- A significant number of firms take three or more days to respond to inquiries, highlighting a major customer service issue.
Lawyers Prioritize Marketing over Sales
- Lawyers often prioritize marketing efforts like SEO over client service, hindering client acquisition.
- They erect unnecessary barriers, treating potential clients poorly and failing to recognize the importance of a welcoming approach.
Secret Shopper for Client Intake
- Evaluate your client intake process by posing as a potential client.
- Ask trusted friends for honest feedback on their experience.