Retail Media Innovation & Standardization with Sam’s Club MAP’s Lex Josephs
Sep 18, 2023
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Lex Josephs, VP/GM of Sam's Club Member Access Platform, discusses the growth and innovations of Sam's Club MAP, including a 33% growth in Q2 earnings. They also highlight new measurement techniques in retail media and the upcoming launch of a media and sales performance dashboard.
MAP prioritizes member satisfaction over revenue from advertisers, creating personalized and relevant ads experiences.
MAP offers a media and sales performance dashboard that combines data to provide transparency and optimization throughout campaigns.
Deep dives
Meeting the needs of members through curated ads experiences
MAP focuses on being additive to its members' experiences by providing curated ads experiences that meet their needs. They prioritize member satisfaction over simply generating revenue from advertisers. The goal is to create personalized and relevant ads experiences that enhance the member's journey and drive business outcomes for marketers.
Bringing together sales performance and campaign data
MAP has developed a media and sales performance dashboard that combines point-of-sale data with campaign performance data. Advertisers can now access one unified dashboard to track the impact of their campaigns on business outcomes. This integration allows for greater transparency and optimization throughout the campaign, ensuring that advertisers have a holistic view of their investment and results.
Focus on measurement and standardization
MAP recognizes the importance of measurement and standardization in the retail media industry. They have partnered with third-party verification providers like Serkana to ensure transparent and unbiased measurement of campaign results. By adhering to industry standards and offering incrementality measurement, MAP provides advertisers with confidence in the effectiveness of their campaigns and fosters trust in the platform.
Future plans include in-club tech innovations and advanced personalization
MAP's future plans involve leveraging in-club technologies like Scan and Go to create innovative advertising experiences. They aim to connect the physical and digital worlds to offer seamless, frictionless experiences for members. Additionally, they will continue leading with data and measurement, providing deeper member insights, and differentiating through unique personalized advertising experiences based on their curated assortment.
The CPG Guys are joined by Lex Josephs, VP/GM of Sam's Club Member Access Platform, the retail media division of Sam's Club, a unit of Walmart. MAP’s mission is to provide the most valuable and additive ads experience to our member. It's our member-first approach that differentiates us, along with the combination of our platform, our products, our people, our processes, and our first-party data.
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