Punk CX: Customer Experience Insights with Adrian Swinscoe Playing your way to a stand out customer experience - Interview with Sirte Pihlaja
Aug 5, 2021
In this episode, Sirte Pihlaja discusses how happiness and creativity can impact customer experience, the use of Lego Serious Play methodology in workshops to drive innovation, and the gap between customer experience strategies and implementation. She also shares examples of creative strategies, such as using Lego bricks to engage employees and the importance of injecting fun into social media campaigns.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 3min
Journey from Journalism to Founding a Customer Experience Agency
02:39 • 3min
Exploring LEGO Serious Play Methodology
05:39 • 16min
Addressing the Gap in Customer Experience Strategies and Implementation
22:08 • 2min
Innovative Customer Experience Strategies
23:48 • 6min
Engaging Employees Through Lego Serious Play
29:40 • 21min
Innovative Customer Experience Strategies and Social Media Campaigns
50:42 • 3min