Timestamps for this episode:

00.32 Justin introduces Andrew
00.53 Is it appropriate to say we manage the tricky behaviours of others around us?
01.53 Andrew's acronym R.E.S.O.L.V.E.
02.09 R.espond with respect
02.46 E.ngage
03.35 S.eek understanding
04.39 O.bserve their feelings
05.47 L.ower the tone
07.37 V.alue add
08.17 E.mpower
08.55 Ad break
09.40 How to use the R.E.S.O.L.V.E. model with a tricky toddler
12.23 How to use the R.E.S.O.L.V.E. model with a tricky teenager
15.12 Technology and teens
16.24 Justin's summary
17.46 Andrew's process of forming his model

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#329 Tricky Behaviours with Andrew Fuller