Turn One Off Appointments Into Long-Term Patients (The 3 Pillars of Transformational Client Loyalty)

If your clients aren't rebooking consistently, it's not a motivation problem… it's a systems problem. In this episode, I'm sharing a replay of a live training I taught in partnership with GlossGenius, where I broke down the 3 pillars of transformational client loyalty. We dive into how to move clients from one off appointments into long-term commitments, restructuring your menu around outcomes, and building an automated retention engine that works behind the scenes. I also share the CARES consultation framework, how to design a multi-million dollar menu built around solutions instead of services, and how automation can become your partner in driving rebooking, renewals, and long-term loyalty. Get ready to stop chasing rebookings and start leading with systems that make loyalty inevitable.

HIGHLIGHTS

• The 3 pillars of transformational client loyalty.

• Why most consultations fail to create long-term commitment.

• The CARES framework that turns consults into annual plans.

• The sales psychology technique that increases plan and package buy-in.

• Automation is your partner in retention and rebooking.

RESOURCES + LINKS

Sign up to get a 2-week FREE trial of GlossGenius HERE

Try Ask Heather AI for 30 Days HERE

Apply for The Med Spa Advantage HERE

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Heather: @heatherterveen

Website: heatherterveen.com