The Remarkable CEO for Chiropractors 115 - You Don't Get What You Want...You Get What You Measure (Part 1)
Are you growing your business or telling yourself stories?
It’s time to stop telling stories and start measuring the specific activities that drive outcomes that you want. What do you want, CEO? What specific behaviors drive those outcomes? That is what you should measure...and that is what you should reward.
Remarkable CEOs catch people doing things right. Teach your people what’s important by what you measure and reward. Set the groundwork for getting the outcomes you want in your business and life – and then go get it!
Stop telling stories and start growing your practice. What you measure matters. You don’t get what you want...you get what you measure.
What We Covered:
00:38 – Dr. Pete and Dr. Stephen introduce Part One of today’s topic, You Don’t Get What You Want, You Get What You Measure
06:14 – Dr. Pete and Dr. Stephen talk about the critical CEO role of Vision Caster
09:35 – Dr. Pete and Dr. Stephen discuss the importance of communicating with your team and starting to measure what’s important to you
17:24 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers and the upcoming Remarkable Retention Immersion
19:20 – Dr. Pete and Dr. Stephen share why it is crucial to have mechanisms in place to capture what you’re measuring
25:49 – Dr. Pete and Dr. Stephen talk about celebrating, rewarding and recognizing your patients
34:21 – Dr. Pete and Dr. Stephen provide best practices for celebrating, rewarding and recognizing your team
36:53 – Dr. Pete and Dr. Stephen talk about being intentional and deliberate with the outcomes you measure
EPISODE QUOTES
“You’ve got to be able to cast the vision. And the vision is very often an outcome or a set of outcomes. So, you don’t get what you want – outcomes – you get what you measure.” (06:29) (Dr. Stephen)
“And the biggest transition between being and Owner Operator and a CEO is I now walk into a situation with a team and I actually show up with questions to see what is going on and what’s in your head so that I can make sure that I’m continuing forward with us.” (11:16) (Dr. Pete)
“As CEOs, our job is to set culture.” (19:36) (Dr. Stephen)
“The beautiful thing here is credit is infinitely divisible. Always give credit away because there’s always plenty left over for you. Push it back to the patient and highlight the behaviors that are leading to the outcomes and recognize how awesome they are.” (32:23) (Dr. Stephen)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business