On with Kara Swisher The End of Human Driving? with Uber CEO Dara Khosrowshahi
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Dec 18, 2025 
Dara Khosrowshahi, CEO of Uber, leads the charge in AI and autonomous vehicles, showcasing how AI powers Uber’s pricing, routing, and deliveries. He emphasizes the potential of robotaxis and debates the future of human driving, suggesting society might opt for safer AVs over humans. Their discussion covers city planning for equity, risks of job displacement, and the urgent need for environmental progress with EV adoption. He also touches on Uber’s collaborations with other AV manufacturers and the transformative impact on urban mobility.
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AI Powers Uber's Core Platform
- Uber has embedded AI across pricing, matching, routing and verification to run its real-world platform.
- Larger models and more powerful silicon are boosting personalization and revenue impact for everyday features.
Make Engineers Superhuman With AI Tools
- Boost developer productivity by equipping engineers with AI tools for coding, debugging and on-call diagnostics.
- Use AI agents to surface hypotheses so humans can review and act faster on system issues.
From Agent Assist To Autonomous Customer Service
- Uber first used AI to assist customer-service agents, but agents distrusted recommendations and duplicated work.
- They pivoted toward giving AI broader, guideline-driven authority to directly resolve low-risk issues.