ServiceNow Series E69: Jelane Johnson, Vice President of Transformation at UnitedHealthcare

Today's guest is Jelane Johnson, Vice President of Transformation at UnitedHealthcare in Phoenix, AZ. UnitedHealthcare are dedicated to helping people live healthier lives and helping to make the health system work better for everyone by simplifying the health care experience, addressing consumer health and social issues, delivering access to high-quality care and sustaining trusted relationships with care providers. Today, advanced data and technologies, breakthrough treatments and consumer choice are redefining what can be achieved.

Jelane is a management, organizational and IT professional with over 20 years of experience in consulting, system implementation, operations, process development and client delivery. She has a proven ability to mobilize and lead diverse, matrixed, global teams to deliver on demanding requirements and timelines. Jelane is also an experienced solution architect, implementation and operations lead with business process and system design experience across Health, Commercial, State and Federal programs.

In the episode, Jelane will discuss:

How she got into the world of ServiceNow,

Some of the interesting work she does with UnitedHealthcare,

The importance of transparency and communication,

Using internal tools to improve collaboration, and

The vision for implementing ServiceNow in a large enterprise