Scaling an Agency from 40k to 100k per Month

Taren, co-founder of Milk Shake Media, shares how his e-commerce email marketing agency more than doubled its revenue in less than nine months. Through systematizing service delivery and onboarding processes, they were able to optimize their operations and add 20 to 30k in recurring revenue within two to three months. Implementing SOPs and training matrices allowed for consistent employee onboarding and faster delegation of tasks, while an end-of-day checklist ensured accountability and quality control. The shift from being account managers to focusing on building their personal brand and continuous improvement enabled them to scale further and confidently trust their team members. By building trust and implementing systems, they set the stage for future growth towards the mid-seven figures.