While we prepare new episodes for 2024, we’re sharing an episode from our friends at Fixable, a TED podcast hosted by leadership coaches Anne Morriss and Frances Frei, who dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust – authenticity, empathy, and logic – and actionable solutions to strengthen each leg when they’re on shaky ground.

Season 5 of Leading Up With Udemy returns on Wednesday, January 10th. Learn more about Udemy Business at https://bit.ly/udemy-podcast.

The best takeaways from the first three seasons of the Leading Up podcast are now an e-book! Taking the Lead: Skills for Leaders in a Changing World is a collection of anecdotes and advice from some of the most successful leaders in the business world and academia. Get the e-book at https://bit.ly/leading-up-ebook.

FIXABLE: Uber, and how to fix things when trust is broken