Secrets To Scaling Your Ecommerce Brand Ep 243: Profit-Driven Customer Service With Laura Koerber, Gorgias
We know that good customer service goes a long way in resolving customer issues, but did you know that with the right strategy, it can vastly increase revenue as well?
In this episode, Laura Koerber from Gorgias talks about customer communication centralization and how it makes customer service more efficient. She also shares how this strategy can help not only with customer relations but also increase revenue. Listen up and check this level-up eCommerce help desk.
KEY TAKEAWAYS FROM THIS EPISODE
- Centralizing all communication with customers saves you time from going through different tools when responding to them.
- 90% of customers today expect to be responded to immediately.
- Not responding to customers quickly can cause losing the opportunity for your customers to return and purchase more items from your business.
- Customers are expecting an immediate response, but they want something personalized, too.
- When agents can work through their customer inquiries more efficiently, they can spend more time on customers messaging from other channels that haven’t placed their order yet. This can drive more sales.
- Be where your customers are.
TODAY’S GUEST
Laura Koerber is part of the partnerships team at Gorgias.
Gorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels.
Connect and learn more about Laura and Gorgias here:
Website: https://www.gorgias.com
LinkedIn: https://www.linkedin.com/in/laura-koerber/
Email: Laura@gorgias.com
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