The Home Service Expert Podcast Streamlining Your Operations with the Right Tools and Talent
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Aug 16, 2024 Tom Howard, a seasoned entrepreneur and VP of Customer Experience at ServiceTitan, dives into effective strategies for growth in the home service sector. He shares insights on budget management, the importance of automation tools, and innovative marketing strategies. The conversation highlights how personal fitness journeys shape professional success, the significance of talent acquisition, and the impact of customer service training. Tom also emphasizes the power of networking and mentorship in driving business development, making it a must-listen for aspiring entrepreneurs.
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Tom Howard's Early Career Journey
- Tom Howard worked in air conditioning from age 15 while going to college and shortly after due to the income and experience.
- He bought and grew service companies, including one valued at around $50 million before selling it.
Value of Recruiting A Players
- Spend time recruiting, building relationships, and treating top talent well because people can't be just replaced like inventory.
- A winning team of skilled individuals catapults business growth and sale value.
Hire Disciplined High Performers
- Hire salespeople with no excuses, high discipline, and a lifestyle committed to high performance.
- Set strict standards that include personal conduct to foster extraordinary performance and results.