Ep574: How traditional banking is being disrupted by new products and strategies

Jeroen Plag, Head of Group Strategy & Innovation, ING

How should banks position themselves not only to leverage the benefits of digitalisation but also to protect against previous unlooked-for increases in risk and resiliency issues. The challenge is to improve customer experience, revenue generation and efficiency while maintaining confidence in the bank’s cybersecurity profile and 24/7 availability of its services. Robin Amlôt  of IBS Intelligence speaks to Jeroen Plag, Head of Group Strategy & Innovation at ING about the future of banking and the future of money.