The ABMP Podcast | Speaking With the Massage & Bodywork Profession
Ep 466 – Clear Communication in Your Massage Business: “Business or Pressure” with Allissa Haines
Oct 11, 2024
Discover how poor communication can sabotage your reputation in the massage business. The host navigates real client frustrations around scheduling and offers practical steps for clearer interactions. Explore strategies for building a sustainable massage practice while ensuring a great client experience. Learn about the benefits of using premium jojoba oil for enhancing therapeutic sessions. Tune in for tips on establishing communication protocols that foster trust and responsiveness.
09:43
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Effective communication is vital for massage therapists to build a positive reputation and avoid alienating potential clients.
- Implementing structured communication systems can streamline client interactions and greatly enhance the overall client experience.
Deep dives
The Importance of Clear Client Communication
Effective communication with clients is crucial for massage therapists to maintain a positive reputation and avoid alienating potential clients. A listener shared her frustrating experience trying to schedule appointments, which highlighted that unresponsiveness can be perceived as unprofessional, regardless of a therapist's current client load. It's essential for business owners to decide on clear communication channels, whether via phone, email, or text, and articulate this information in their business listings and voicemails. By setting expectations for response times and ensuring timely follow-ups, therapists can enhance client satisfaction and uphold their professional image.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
