Twins Talk Tech Leadership Episode 168: Lead the Conversation
Nov 21, 2025
56:25
Recorded during ITNation Connect Global, the theme of this episode is centered around the importance of leaders leading the conversation—especially when it comes to AI and emerging technologies shaping the MSP ecosystem. Nathanaëlle Denechere, CRO of Mizo and John Harden, Director of Strategy & Technology Evangelism at Auvik, lend their thoughts around embracing those moments as opportunities.
Highlights from Part One with Nathanaëlle: How their agentic service desk solution is redefining support by balancing automation with the irreplaceable human touch. Mizo’s powerful productivity gains—boosting output by 26% through intelligent resolution steps. Reflected on the company’s excitement as a PitchIT Finalist. Highlights from Part Two with John Harden: Diving into his Conference presentation, “If You’re Not Leading AI Conversations, You’re Being Led Out.” Urging MSPs to embrace the monetization of AI. How the "Shadow AI is the new Shadow IT.” Time Stamps: 00:50 – Part 1: Nathanaëlle Denechere
24:20 – Part 2: John Harden
Highlights from Part One with Nathanaëlle: How their agentic service desk solution is redefining support by balancing automation with the irreplaceable human touch. Mizo’s powerful productivity gains—boosting output by 26% through intelligent resolution steps. Reflected on the company’s excitement as a PitchIT Finalist. Highlights from Part Two with John Harden: Diving into his Conference presentation, “If You’re Not Leading AI Conversations, You’re Being Led Out.” Urging MSPs to embrace the monetization of AI. How the "Shadow AI is the new Shadow IT.” Time Stamps: 00:50 – Part 1: Nathanaëlle Denechere
24:20 – Part 2: John Harden