Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) Delivering the Product Operating Model (and Mindset) at Scale
6 snips
Dec 8, 2025 In this engaging discussion, Sal Campanier, Chief Digital and Information Officer at Cushman & Wakefield, and Diane Schwarz, Chief Information Officer at Smurfit WestRock, delve into the intricacies of the product operating model. They emphasize the importance of organizational readiness and the risks of fragmentation in teams. Sal highlights how transparent funding can build trust and drive revenue, while Diane points out the challenges when business maturity is lacking. Their insights on co-creation and aligning financial processes with agile methods offer valuable strategies for success.
AI Snips
Chapters
Transcript
Episode notes
Pair Business And Technical Product Leads
- Sal Campanier says the product model created proximity to the business and clarified decision rights.
- He pairs a business product leader with a technical product leader to co-create strategy and build trust.
Pick Big Bets Not Thousands Of Experiments
- Jim Fowler describes focused ‘big bets’ instead of thousands of unscalable experiments.
- He ties product teams to measurable goals like halving software development cycle time.
Fine Dining Versus Comfort Food Analogy
- Diane Schwarz recounts a Michelin fine-dining experience that her husband hated because it didn't match his preferences.
- She uses the story to show many business colleagues likewise may not want or be ready for a product-model service.